Making a complaint

At Independents (Part of the MRIB Group) we pride ourselves on our excellent customer service and constantly strive to perform above and beyond our clients’ expectations.

We always welcome your views and should you find yourself a in position where you feel you’d like to make a complaint we will handle it efficiently, effectively and fairly. Our Client Complaints Procedure 2019 sets out the process we will follow. This process follows the requirements and guidance of our regulator, the Financial Conduct Authority (FCA).

A complaint can be made in writing, by phone or in person and we ask that it is directed to your usual point of contact in the first instance. Alternatively, you can address your complaint to:

Complaints department
Independents / MRIB Group
Unit 5 Winnersh fields
Gazelle close
Wokingham
RG41 5QS

T: 01189875100
E: Neil@Independents-ins.com

If you are unhappy with our resolution of your complaint, you may be eligible to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service
Exchange Tower
London, E14 9SR

T: 0845 023 4567 or 0300 123 9123

E: complaint.info@financial-ombudsman.org.uk

Further information can be found at www.financial-ombudsman.org.uk